TDM VLEMiddleware fully manage the Totara/Mahara/LMS software stack and offer a scalable hosting platform for PHP web applications. We host in our partner data centers, managed by our team of professional system administrators here in the UK.
We will also provide as a minimum:
- LAMP support (Linux, Apache/Tomcat, MySQL, PHP/Java)
- Domain names and DNS
- Maintenance and optimization
- Ongoing security maintenance, patches and updates as required
- Secure file access (SSH & SFTP)
- Database access over SSH
- Availability and performance monitoring
- Daily backups and encrypted offsite backups
TDM’s managed hosting service also includes:
- Email support address with ticketing system
- Working hours (9 5) UK land line telephone support number
- Emergencies only 24hour UK mobile telephone support (mobile held by a certified Linux Professional)
Server side technical support includes specific server side duties as requested by the client, such as:
- Restoring data from backups
- Application tuning
- Secure data transfer of files
- General issues with the website that could be classified as a “bug” as per spec.
- Rectifying differences in behavior compared to an out of the box install of the same product.
Please contact us on 0333 10 100 96 to discuss your requirements and for pricing information.